Services
Customer and partner service
- Automatic SMS notifications to clients and partners from the Infinium Logimus system
- Courier tracking link
- Questionnaire for customers upon completion of order
Service usage scenario
Preliminary information
Inform the customer about the planned delivery time. The customer will prepare to accept the order at the scheduled time.
Informing on delivery day
Order status notification:
- Transferring the order to the driver and notifying about the scheduled time of its delivery
- Change of delivery time in case of unforeseen situations on the route
- Starting movement to the client from the previous delivery point
- Delivery a certain number of minutes before the estimated time of arrival
Delivery time clarification
- Demonstration of movement to the client from the previous delivery point on the map
- Notifying the client of the exact time of arrival of the courier
- The client's assessment of the courier's work and comments on the quality of delivery
Client's assessment of the courier's work
The client rates the quality of delivery
Customers can also track the courier's movements in real time
Such functionality is not just a convenient tool for making the work of drivers easier and providing customers with high-quality service, but also your excellent competitive advantage that will keep your company one step ahead of the market.
Demonstration of the Infinium Logimus platform
Increase efficiency in optimizing logistics processes and managing expenses today